Payment & Refund Policy
Clear, transparent terms governing digital orders, payment processing, and refund qualifications.
DBKing delivers structured digital B2B datasets. We are committed to transparency and fair customer resolution. Below are our specific guidelines for payment processing, delivery fulfillment, and refund eligibility.
1. Payment Processing & Currency
All orders on DBKing (operated by iTiNdetail) are processed in Indian Rupees (INR) through 256-bit SSL encrypted, secure payment gateways. We accept major Credit Cards, Debit Cards, Net Banking, and UPI.
GST tax invoices are automatically generated and made available for registered businesses that provide a valid 15-digit GSTIN during checkout.
2. Digital Delivery & Access
Upon successful payment confirmation:
- You are instantly redirected to your order completion and file download portal.
- A transaction confirmation email containing your download access token and tax invoice receipt is dispatched to your provided email address.
- Secure direct server ZIP streaming and cloud storage mirror links (e.g. Google Drive, Dropbox) are activated.
3. Refund Eligibility by Scenario
We distinguish between technical/delivery failures and discretionary post-download requests:
If your card or bank account was debited multiple times for a single order due to a network timeout or payment gateway error, the duplicate amount will be refunded in full.
If you do not receive access tokens or download links due to a technical outage, our support team will provide replacement links within 24 hours. If we are unable to restore your access within 48 hours of your support ticket, you are entitled to a full refund.
If the delivered file is unreadable, corrupted, or differs substantially from the listed product description, please report it within 7 days. We will immediately provide a corrected file or issue a full refund if unresolvable.
Because digital data files are intangible and cannot be physically returned or un-copied once downloaded, refund requests arising solely from a change of mind after successful file inspection and download are not eligible for refund. We provide live interactive sample data tables on every product page to allow inspection prior to purchase.
4. Refund Processing Timelines
Approved refunds are credited directly to the original payment source (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days in accordance with standard payment banking cycles.
5. How to Request Assistance or a Refund
To request assistance or initiate a refund inquiry, please email our support team at care@itindetail.com with your Order Number and transaction details, or use our Order Lookup Portal.